Before requesting a return, please read our official Refund & Return Policy.
Returns & Complaints
Need help with an order? Send your return request or complaint to Support@sorshaclothing.com. Our team will review your message and reply to the same email thread.
Return or exchange an item
Check the Return & Refund Policy for eligibility, then include your order number, product, size, delivery date and reason.
Report an issue & attach a video
For a damaged, incorrect or faulty item, send a short, clear video showing the product, the issue and the package label where relevant.
- Tap the relevant email button to open your email app.
- Fill in your order details and describe the issue.
- Use your email app’s attachment button to add the video or photos, then send.
If your video exceeds your email provider’s attachment limit, send a shorter clip or include a viewable video link.
Replies & follow-up
Our team replies from Support@sorshaclothing.com. Reply in the same thread so your request, evidence and updates stay together. Check your spam folder if you are waiting for a reply.
If the buttons do not open an email app, compose an email directly to Support@sorshaclothing.com.
Submit a return request
For eligible items, contact us within 7 days of delivery. Read our official refund and return policy before submitting.
To send photos or a video, email support@sorshaclothing.com with your order number. Submitting this form does not automatically approve a return.